PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from www.amandamansell.com, or purchase stock items or bespoke items in person or directly from Amanda Mansell Ltd.

PERSONAL INFORMATION WE COLLECT

Device information:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Order Information:

When you make a purchase or attempt to make a purchase either through the Site or in person or directly from Amanda Mansell Ltd, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Enquiry Information:

When you contact us to enquire about a product or a bespoke item, we use your email address and phone number so that we can communicate with you to answer your questions.  We refer to this information as "Enquiry Information"

Subscription information: 

When you sign up to our Newsletter via the subscription sign up box on the Site, the name and email address you provide is used for email marketing purposes in the form of a Newsletter. We refer to this as "Subscription Information" 

Manually Collected Information:

When you consent to being added to our mailing list when you meet us or buy from us at Craft fairs, launch events, studio events, networking events, or express an interest during a similar scenarios, we add your Manually Collected name and email address to our mailing list for email marketing purposes in the form of a Newsletter. We refer to this information as "Manually Collected Information" 

When we talk about “Personal Information” in this Privacy Policy, we are talking Device Information, Order Information, Enquiry Information, Subscription Information and Manually Collected Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

Order Information:

We use the Order Information that we collect generally to fulfil any orders placed through the Site or in person or directly from Amanda Mansell Ltd, (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Device Information: 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Enquiry Information:

We use Enquiry Information to communicate with you to answer your questions and also to provide you with quotes if required for bespoke items.

Subscription information:

We use the subscription information you provide for email marketing purposes. This marketing is in the form of a Newsletter which we send on average once or twice a month to let you know about things such as new products, special offers and general things we're up to as well as invite you to exclusive events and private views.  

Manually Collected Information:

We add Manually Collected Information to our email marketing database. This marketing is in the form of a Newsletter which we send on average once or twice a month to let you know about things such as new products, special offers and general things we're up to as well as invite you to exclusive events and private views.  

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use MailChimp as our marketing automation platform and the information you supply will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms 

We use Paypal to process your payments, you can read more about how PayPal uses your personal information here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

We use Freeagent to generate and email your quotes and invoices for bespoke items. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

With regard to our email Marketing Newsletters you are free to opt-out of receiving these emails, by clicking the unsubscribe button at the bottom of the emailed newsletters or by contacting us through the information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at amanda@amanda-mansell.com or by mail using the details provided below:

Amanda Mansell Ltd

31 Hatton Garden

London

EC1N 8DH

ENGLAND